Return and Refund Policy
We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to India.
Thank you for choosing to shop at Oblivion. We want to ensure your complete satisfaction with your purchase. Please read our return policy carefully to understand the conditions and procedures for initiating a return.
Return Policy
Return Request Period:
If you wish to make a return, please submit a complaint within 48 hours of receiving the product. Any requests received after this period may not be accepted.
Damaged Product:
If you receive a damaged product, kindly provide us with an unboxing video showing the damage. This evidence is crucial for us to assess the situation and provide appropriate assistance.
Missing Items:
If any items are absent from your order, please share an unboxing video displaying the remaining items and inform us within 48 hours of delivery. We will examine the situation and, if confirmed, issue a refund for the missing item(s).
Exchange for Wrong Product:
If you mistakenly ordered the wrong product and would like to exchange it, please note that the shipping charges for returning the item and for the replacement item will be your responsibility, as we operate as a retail website. Please contact our customer support team for further instructions on how to proceed with the exchange.
Oblivion Policy for Custom-Printed Products
a. Order Cancellation:
Once a customer places an order for a custom-printed product, it cannot be canceled. This is due to the production costs associated with customization and the inability to resell the item.
b. Undeliverable Shipments:
If a shipment cannot be delivered by the designated courier, Oblivion will arrange for the shipment to be sent via an alternative courier service. However, the product will not be taken back under any circumstances.
c. Delayed Deliveries by Courier:
· If delivery occurs beyond the standard time frame (e.g., 1-2 months due to courier delays), Oblivion will work with the courier service to address concerns on a case-by-case basis, provided the delay was courier-related.
· We recommend tracking your order regularly and contacting us if the parcel shows no updates within 15 days of dispatch.
Exceptions:
Oblivion cannot assume responsibility for unreported damages or claims made beyond the above timeliness. These measures are in place to adhere to courier regulations.
Refund Policy
Refund Eligibility:
Refunds will be processed for eligible returns based on the following criteria:
1. Damaged or Defective Products:
o Upon confirmation of the damage or defect through the provided video, we will proceed with the refund process.
2. Missing Items:
o If we are unable to provide the missing item(s) from your order, a refund will be issued for the respective item(s).
Original Condition and Packaging:
To qualify for a refund or exchange, returned products must be in their original condition, unused, unwashed, and undamaged. All original packaging, including accessories, tags, and labels, should be included.
Return Shipping:
· The cost of return shipping will be your responsibility, except in cases where the return is a result of our error (e.g., damaged or incorrect item sent).
· We recommend using a reliable shipping service with tracking to ensure the safe return of the product.
Rejection/Denial of Parcel Policy:
If a customer rejects or denies accepting the parcel after it has been dispatched, the following deductions will apply:
· Shipping Charge: 2 times the original shipping charge will be deducted (this includes the cost of both forward and reverse shipping).
· Packing Charge: 10% of the product value will be deducted as a packing charge.
These deductions will be made before issuing any refunds.
Refund Process:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and applied to the original method of payment within 7 days from the date of receipt of the returned product.
Return Conditions:
The return will be processed only if:
1. It is determined that the product was not damaged while in your possession.
2. The product is not different from what was shipped to you.
3. The product is returned in its original condition.
4. The customer must provide an unboxing video.
Important Notes:
· The refund is only possible if the product is unused, undamaged, and is returned with the original packaging, receipt, and invoice.
· Refunds will be issued only after the product reaches our premises and is inspected for compliance with our return policy.
Discrepancy in Product Expectations:
If you feel that the product received is not as shown on the website or does not meet your expectations, you must report it to our customer service within 24 hours of receiving the product. Our Customer Service Team will review the complaint and take an appropriate decision.
For any further assistance, please contact our support team:
Phone: +91 88666 61876
Email: info@oblivion.com
Address: Plot No. 1 to 10, Next to Patanjali Ware House, Ruda Transport Area, Near Saat Hanuman Mandir, Opp. Rangoli Masala Village, Navagam, Rajkot-360003, Gujarat, India
We appreciate your trust in Oblivion and are committed to providing you with the best service possible.