Shipping Policy (India Only)
1. General Information
At Oblivion, we ensure prompt and reliable shipping services across India. This Shipping Policy outlines our processing times, delivery timelines, and important conditions for returns. By placing an order on oblivion.co.in, you agree to the terms below.
2. Processing & Delivery
2.1 Processing Time
· Orders are processed within 1-2 business days (excluding weekends and public holidays).
· Orders placed over the weekend will be dispatched on Mondays.
2.2 Shipping Timelines
· Fast Shipping:
o Gujarat: 3-4 business days after dispatch
o Other States: 4-6 business days after dispatch
· Flat Shipping:
o Gujarat: 5-6 business days after dispatch
o Other States: 6-8 business days after dispatch
· Delivery times are estimates and may be affected by factors beyond our control.
2.3 Delivery Charges
· Shipping costs depend on your location.
· Please review your order summary at checkout for specific charges.
3. Order Tracking
· Once your order is shipped, you will receive a tracking number via email/SMS.
· You can track your order through the provided link.
· For assistance, contact our customer service at care@oblivion.co.in or call +91 88666 61876.
4. Failed Delivery & Returns
4.1 Failed Delivery
· If the package cannot be delivered due to incorrect address details or the recipient's absence, it will be returned at the customer’s expense.
· The return shipping cost will be deducted from any refund due.
4.2 Damaged Products & Unboxing Video Requirement
· If you receive a damaged product, an unboxing video is mandatory to process a return or refund.
· The video must clearly show:
o The sealed package before opening.
o The unboxing process without interruptions.
o The damaged product and close-ups of the issue.
· Failure to provide an unboxing video may lead to rejection of the return request.
5. Shipping Partners
We ship using reliable courier services, including:
· DTDC
· Shree Mahavir Express
· Delhivery
· India Post
· Xpressbees
· Shree Mahabali Express
· Ecom Express
6. Important Notes
· Upon Receipt: Inspect your package before signing. If damaged, refuse delivery or sign as “Damaged” and contact us immediately.
· Bank Holidays: No deliveries on public holidays; shipments will be processed the next business day.
For any further queries, please contact our support team at care@oblivion.co.in. We appreciate your trust in Oblivion and strive to offer a seamless shopping experience!